The Institute welcomes the standalone offence for assault of a retail worker in the upcoming Crime & Policing Bill, and calls for the protection to be extended to all public-facing workers – providing vital protections for all customer service professionals,…
Off the back of new research and a fresh call for better legislative protections, The Institute’s CEO returns to BBC Breakfast to discuss the ongoing impact of customer hostility and abuse cross-sector.
The Service with Respect campaign continues to grow and garner support, reaching more than 300 organisational and Parliamentary supporters by Summer 2024.
The Institute’s CEO, Jo Causon, pens a second open letter to Government, calling for separate reporting and recording of assaults on public facing workers. The letter is signed by more than 50 business leaders and parliamentarians, and is published in…
After two years of campaigning, new legislation to create an aggravated offence for assaulting a public-facing worker is passed - a core aim of the Service with Respect campaign.
The Institute proposes an amendment to upcoming Police, Crime, Sentencing and Courts Act, to expand proposed protections for retail workers to include all public-facing workers.
The Institute’s CEO, Jo Causon, pens an open letter to Government, calling for better protections for public-facing staff including a standalone offence. The letter is signed by more than 75 business leaders and parliamentarians, and is published in The Times.
The Service with Respect campaign grows from strength to strength, and by Winter 2020 reaches 100 organisational and parliamentary supporters.
The Service with Respect campaign officially launches with research and case studies featured on a BBC Breakfast segment, highlighting high levels of abuse – and low levels of reporting – cross sector.
Following oral evidence of unacceptable abuse in the retail sector delivered at the APPG on Customer Service, The Institute commissions research into the levels and impacts of abuse of customer-facing staff.