All timeline stories.
The Instituteās Professional Qualifications in customer service were launched (under the name Professional Awards). In the first year, we secured 529 individual registrations, and by 2009, over 9,000 practitioners had been assessed in the first decade since inception.
Call for an amendment to Crime and Policing bill to protect workers in every sector
Second open letter with 50 CEOs calling for separate reporting and recording of assaults on public-facing workers
New legislation to protect public-facing workers is achieved through our Service with Respect campaign
An amendment to the Sentencing Bill is proposed as part of our Service with Respect campaign
