April 26, 2021 The Institute of Customer Service Service with Respect Watch Simon Johnson, General Manager UK&I, Freshworks and our CEO, Jo Causon, discuss the leading and lagging indicators of successful customer engagement and what organisations need to do to get customer engagement right in 2021 and beyond. Watch full session > The Institute of Customer Service Share This Twitter Facebook LinkedIn Email Business FutureCustomer EngagementCustomer ExperienceEmployee engagementService during challenging times Related Posts Jo Causon on Service with Respect – New Legislation Protecting the mental wellbeing of our service professionals is key to business success This week’s Parliamentary Bill is a welcome step forward for our Service Nation