April 26, 2021The Institute of Customer ServiceService with RespectWatch Simon Johnson, General Manager UK&I, Freshworks and our CEO, Jo Causon, discuss the leading and lagging indicators of successful customer engagement and what organisations need to do to get customer engagement right in 2021 and beyond.Watch full session > The Institute of Customer ServiceShare This Twitter Facebook LinkedIn Email Business FutureCustomer EngagementCustomer ExperienceEmployee engagementService during challenging timesRelated Posts Forbes: If More Is Not Done To Protect Agents, Customer Service Standards Will Fall ITV News: Retail staff report spike in customer abuse as soaring cost of living ignites tempers BBC Breakfast: Customer Service Staff Abuse feature – 28 October 2022