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Annual General Meeting and Members’ Meeting 2027

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Our Annual General Meeting and Members’ Meeting is an exclusive member-only event, providing a unique opportunity to network with top UK organisations and gain insights from best practices. It will be held on Wednesday 7th July 2027 at Glaziers Hall, London, where you will be welcomed by Jo Causon, CEO of The Institute.

Agenda:

  • 9:00 am: Registration and refreshments upon arrival
  • 9:30 am: Welcome and introductions
  • 9:45 am: AGM starts – review of 2026-27 and 2027-28 business plan
  • 10:45 am: Refreshment break
  • 11:00 am: Members’ meeting
  • 12:00 pm – 1:00 pm: Lunch and networking
  • 1:00 pm: Close

Spaces are limited to two individuals per organisation, so please register now. We reserve the right to limit each member to one places, should we hit the venue’s capacity. Each organisation receives one vote during the event. If more than one person per organisation votes, only the first vote will be counted.

If you have further queries please contact icsevents@icsmail.co.uk.

Date
Wed 7th July 2027
Time
09:00 - 13:00
Who Can Attend
Members only
Location
London
Organiser
The Institute of Customer Service
The Institute of Customer Service
Email icsevents@icsmail.co.uk
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