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Assessor Forum | 18 November 2021

The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other Institute Assessors.

Agenda

1300 – 1315     Welcome & introductions

1315 – 1330     Ice Breaker

1330 – 1345     Review of the year

1345 – 1430     Skills Practice – listening & observation & note-taking

1430 – 1445    Break

1445 – 1450     Top tips from experienced Assessors

1450 – 1515     Questioning techniques

1515 – 1545     Time management

1545 – 1555     News, updates & actions

1555 – 1600    Close and evaluations

 

Attendance will contribute to your continuous professional development (CPD)

Please note this forum will be delivered via Zoom.

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Date

Thu 18th November 2021

Time

13:00 - 16:00

Who Can Attend

TAN and DR Members only

Location

Online
Category
The Institute of Customer Service

Organiser

The Institute of Customer Service
Email
icsevents@icsmail.co.uk
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