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Breakthrough Research Launch: The Future of Service Leadership

Join us at the online, member-only launch of The Institute’s latest Breakthrough Research: The Future of Service Leadership 

The latest Breakthrough Research from The Institute will help leaders better understand where they need to focus to drive service and business performance and inform the way organisations recruit and develop leaders.

The research will examine fresh evidence about the skills, behaviours and knowledge that are critical for leaders of organisations that deliver customer service, how the demands on leaders will evolve in the next 3 – 5 years, and best practice in developing the leaders of the future.

This member only launch webinar will feature a presentation of key findings from the research and a panel discussion with sponsors.



Wed 29th May 2024


08:30 - 10:00

Virtual Event

Who Can Attend

Members only




The Institute of Customer Service
The Institute of Customer Service
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