Customer Service Trends & Predictions 2026 Webinar (9 Dec)

2026 promises to be a challenging and eventful year for customer service and for the wider UK economy. Our Customer Experience Trends 2026 webinar will highlight the critical issues and likely developments that will impact customer experience, employee engagement, organisation culture and business performance in 2026. We will discuss the implications for leaders, organisations, and for customer experience strategy and delivery.

Our CEO, Jo Causon, will be joined by a guest speaker to explore our Customer Service Trends & Predictions for 2026.

Don’t miss this this opportunity to discover valuable insights that will help you navigate the critical challenges facing organisation in 2026. Book your place today and gain actionable strategies to put into practice in your organisation.

This event is free and open to members and non members.