Customer Service Trends & Predictions for 2027 Webinar (9 Dec 2026)

2027 is set to bring continued change and new challenges for customer service, customer experience and the wider business environment. Our Customer Experience Trends 2027 webinar will explore the key issues, emerging developments and trends that are expected to shape customer experience, organisational culture, employee engagement and business performance over the year ahead.

The session will consider what these trends mean for leaders and organisations, and how customer experience strategies can adapt to evolving expectations and changing market conditions.

Our CEO, Jo Causon, will be joined by a guest speaker to share expert insights and explore our Customer Experience Trends & Predictions for 2027.

Don’t miss this opportunity to gain valuable perspectives that will help you prepare for the challenges and opportunities ahead. Join us to discover practical insights and ideas that can support your organisation’s customer experience strategy and delivery.

This event is free and open to members and non members.