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Effective complaints handling – turning complaints into customer insight

None of us want to receive a complaint but when we do, how can we tackle it with the best mindset and use it as an opportunity to improve reputation and customer loyalty? This interactive webinar, facilitated by The Institute’s Academy, is designed to give the latest insight and best practice in dealing with complaints effectively so they become valuable customer insight, as well as a way of building your organisation‚Äôs reputation.

This session is ideal for those involved in complaints management and team leaders responsible for service recovery and development.

A member only interactive workshop delivered virtually – ideal for working with others through a small amount of group work, sharing information and learning from best practice and the latest insight, through facilitator presentation and reviewing scenarios and examples.

If you have teams of 12 or more, we can run the session for your organisation in groups of 10 to 12 people.

Facilitated by The Institute’s Academy and based on our latest research and best practice.

Book Event

Members ticket £250+VAT
Available Tickets: 2
The Members ticket ticket is sold out. You can try another ticket or another date.


Wed 3rd February 2021


1:00 pm - 4:30 pm



Virtual Event


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