Sep 10 2024

Handling Challenging Customer Interactions (10 Sep 2024) Virtual Event

Online

Sep 24 2024

Customer Journey Mapping (24 Sep 2024) – Physical Workshop

The Institute of Customer Service

Oct 21 2024

Customer Metrics (21 Oct 2024) Virtual Event

Online

Oct 25 2024

Building High Performing Teams – Recruitment & Retention (25 Oct 2024) Virtual Event

Online

Nov 04 2024

Handling Complaints Effectively (4 Nov 24) Virtual Event

Online

Dec 10 2024

Introduction to Vulnerable Customers (10 Dec 2024) Virtual Event

Online

Feb 06 2025

Handling Challenging Customer Interactions (6 Feb 2025) Virtual Event

Feb 27 2025

Customer Service Root Cause Analysis (27 Feb 2025) Virtual Event

Online

Mar 11 2025

Customer Journey Mapping (11 Mar 2025) – Physical Workshop

Manchester

Mar 25 2025

Connecting Customers with Digital (25 Mar 25) Virtual Event

Online