NCSW: Fuelling growth through service – Jo Causon & Colin Fyfe, CEO, Unity Trust Bank

Join us for a thought-provoking fireside chat exploring how exceptional customer service drives sustainable business growth. In this special webinar, Jo Causon, CEO of The Institute, will be joined by Colin Fyfe, CEO of Unity Trust Bank, for an in-depth discussion on the critical role of customer service in today’s competitive landscape.

Together, they’ll explore the power of purpose-led leadership, the importance of a strong service culture, and how innovation can fuel long-term success.

Whether you’re a business leader, service professional, or simply passionate about customer experience, this session will offer valuable insights to help you inspire teams, elevate service standards, and drive real growth.

Join us to explore how strong service cultures, purposeful leadership, and innovation can transform customer experience into lasting business growth.