Head to Head with Liz Walker, Chief Operating Officer (Unum)

Our CEO, Jo Causon will be meeting with Liz Walker, Chief Operating Officer at Unum, as part of our Head to Head series to discuss leadership and challenges faced.

As Chief Operating Officer (COO), Liz is responsible for Unum’s service operations for brokers and customers.

She drives the strategic development of Unum’s broker servicing, claims and rehabilitation propositions to deliver the highest levels of service excellence to every customer. Liz considers ensuring her team feels valued, respected and equipped to deliver excellent customer service vital to her role.

Liz has been with Unum for 29 years, moving from the US Sales Organisation team to the UK in 2012. Before becoming COO, she ran the Key Accounts Sales Team and was the UK HR Director.