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Head to Head with Lindsey Fussell (Ofcom)

Lindsey Fussell, Nwill be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series to discuss leadership and challenges faced.

Lindsey Fussell joined in Ofcom in 2016. In her current role as Group Director for Networks and Communications, she leads Ofcom’s work in the telecoms, post and network sectors, where she aims to protect consumers’ interests and promote competition. She was also appointed to the Ofcom Board in December 2020.

Before joining Ofcom, Lindsey held a range of senior leadership roles in the Civil Service: she was Public Services Director at HM Treasury, where she led on devolution, education and culture, defence and criminal justice, and was responsible for delivering key aspects of the 2013 and 2015 Spending Reviews. Lindsey is also a lay member of York University’s governing Council.


Wed 3rd May 2023


10:00 - 10:30

Who Can Attend

Open to Members & Non-Members




The Institute of Customer Service
The Institute of Customer Service
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