Service Culture Index Launch: Member-exclusive webinar (7 May 2026)

We’re excited to unveil the launch of our Service Culture Index, the renamed and improved version of ServCheck – a more accessible, diagnosis tool for measuring your customer service culture.

Join us on Thursday 7 May, 1–2pm, as Luke Fisher, Head of Product and Member Propositions, will walk you through what’s changed, why it matters and how you can use the The Service Culture Index to drive measurable impact across your organisation.

This evolution of ServCheck reflects direct member feedback and a new name that more clearly represents its purpose. Our The Service Culture Index features a simpler, more focused question set, broader accessibility and an enhanced digital experience.

In the webinar, we’ll cover:

• A demo of the redesigned ServCheck portal and new functionality
• Updated parameters that ensure inclusivity for organisation of all sizes
• Refinements to the question set, for greater clarity and alignment with insights from our latest Breakthrough Research
• Panel session on first-hand member experiences of the value ServCheck delivers

Panellists:

• Lesley Taylor, UK Managing Director of Globus
• Lee Palmer, Head of Operations, Legal & General Retail
• Michelle West-Wiggins, Director of Customer Service, Cirencester Friendly Society