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Building a strong customer service culture: developing the mindset of a customer service professional

Join us on Wednesday 6 October to discover how to introduce a consistent culture of service across your organisation based on a shared understanding of what defines excellence service.

Our Academy team will share high level insight on FirstImpressions content and approach.

Agenda:

– A taster of our FirstImpressions course
– Conversation on how individual skills and capabilities have improved, and the Return On Investment (ROI) for your organisation
– Q&A

Date

Wed 6th October 2021
Expired!

Time

14:00 - 15:00

Who Can Attend

TAN and DR Members only

Location

Online
The Institute of Customer Service

Organiser

The Institute of Customer Service
Email
icsevents@icsmail.co.uk
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