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Trusted Advisory Network Meeting (Physical) – 25 Feb 2026

This meeting is exclusive to Trusted Advisory Network members of The Institute. Jo Causon, The Institute’s CEO, will be hosting this 2 hour session with a Rowena Maxwell, Managing Director, Accenture.

This meeting will focus on ‘Deploying AI for Productivity, CX & Ethical Governance’.

We will open the meeting for an interactive discussion and encourage all members to attend and participate, as it is a great opportunity to share ideas, network with peers, and learn from business experienced professionals across-sectors.

If there is anything in particular you would like to cover, please let us know in advance and we will add it to the discussion points.

Agenda

  • 09:00 – Arrival and refreshments
  • 09:10 – Welcome and objectives of session
  • 09:20 – Jo Causon opens with a view on The Institutes latest research:  ‘Deploying AI for Productivity, CX & Ethical Governance’
  • 09:50 – Member insights from Rowena Maxwell, Managing Director, Accenture.
  • 10:20 – Interactive discussion
  • 10:55 – Summary and close

Arrivals

To gain access to the building you will need to show photo ID upon arrival at the main reception for access to the event space.

*One individual per organisation please*

Date

Wed 25th February 2026

Time

09:00 - 11:00

Who Can Attend

TAN Members Only

Location

Accenture
London

Organiser

The Institute of Customer Service
The Institute of Customer Service
Email
icsevents@icsmail.co.uk
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