UKCSI In-person Launch (20 Jan 2026)

Following the success of last year’s debut, we’re delighted to bring back our in-person UK Customer Satisfaction (UKCSI) launch hosted by first direct on 20 January 2026, 08:45 – 11:30 am.

Since its first publication in 2008, the UKCSI has evolved into the definitive benchmark for customer satisfaction in the UK. Today, it’s used by government and regulators to inform policy, and by businesses to drive strategy, investment, and cultural change.

This member-exclusive event offers a unique opportunity to gain insights into the latest UKCSI findings, connect with other members, and share knowledge. Join us to explore the current state of customer satisfaction, emerging shifts in customer behaviour, and the vital link between exceptional service and financial performance.

A huge thank you to first direct for hosting this event in their Head Office. Due to capacity, we have a limited number of spaces, which are available on a first-come, first-served basis. They are only available to organisational members and are strictly limited to one per organisation.

We hope to see you there.