UKCSI July 2026 Launch: Member webinar (7 Jul 2026)

Join us for the Member-only launch webinar of the July 2026 UKCSI. In a context of global uncertainty, subdued economic growth and fragile consumer confidence, we will assess the state of customer satisfaction in the UK and the key factors shaping the customer experience environment.

Our CEO, Jo Causon, and Brian Weston, Director of Research and Member Propositions will share the latest UK Customer Satisfaction Index results and discuss where organisations need to focus to respond to evolving customer needs and behaviours and achieve sustainable customer service and business performance.

About the UKCSI

The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective customer satisfaction benchmark based on a consistent set of measures covering over 260 organisations and organisation types across 13 sectors.