UKCSI January 2026 Launch: Member webinar (26 Jan 2026)

Join us for the Member-only launch webinar of the latest UK Customer Satisfaction Index (UKCSI), where we will share the highlights and analysis on the current state of customer satisfaction. This launch will also feature compelling new insights about customer confidence, purchasing decisions and priorities when choosing an organisation.

Our CEO, Jo Causon, and Brian Weston, Director of Research and Member Propositions, will guide you through the latest findings, assessing the latest results, the factors influencing customer experience and identifying where organisations need to focus to improve customer satisfaction and business performance.

About the UKCSI

The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective customer satisfaction benchmark based on a consistent set of measures covering over 260 organisations and organisation types across 13 sectors.