UKCSI January 2027: Non-member webinar (27 Jan 2027)

Join us for our January 2027 UKCSI launch webinar, a special session designed exclusively for non-members. The webinar will provide an overview of the latest UKCSI findings, key factors shaping the customer experience environment, and how Institute membership can help organisations build a service culture to deliver sustainable performance.

About the UKCSI

The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective customer satisfaction benchmark based on a consistent set of measures covering over 260 organisations and organisation types across 13 sectors.