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Press Coverage - FT Featured Image


Our CEO, Jo Causon, was interviewed for an opinion piece in the Financial Times, discussing how leaders need to strategise when it comes to employee engagement.

“It’s not that people don’t want to work,” says Jo Causon, chief executive of the Institute of Customer Service, “but they do want to know that the work they are doing is meaningful.”

Read full article here

The Institute of Customer Service

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