September 4, 2025 The Institute of Customer Service Media Coverage As part of her regular column with Forbes, our CEO Jo Causon discusses the key qualities of leaders who put service at the heart of their business strategies, drawing on examples from her many conversations with successful, customer-focused CEOs. Read full article here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email consumer confidenceCustomer ExperienceCustomer Satisfactioncustomer serviceeconomyForbesopiniontechnologyUKCSI Related Posts Watch: Jo Causon returns to BBC Breakfast to discuss Service with Respect Campaign Listen: Jo Causon on BBC Radio 4’s Today Programme discussing our Service with Respect Campaign Forbes Opinion Piece: Tackling The Epidemic Of Violence And Abuse Against Service Workers