Watch a short video produced by Northern Gas Networks (NGN) to promote The Institute's Professional Qualifications to their colleagues. ...read more
Redrow Homes outline the challenge of providing a consistent customer experience across the country. ...read more
How Laithwaites Wine secured a return on investment from customer service training and skills development....read more
The Motability scheme is a vital service for people with severe disabilities through which individuals can use their government mobility allowance to lease a car, scooter or power chair. Service is ce...read more
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