We recently hosted our July 2026 UK Customer Satisfaction Index launch for non-members. During the session, our CEO, Jo Causon, and Director of Research and Member Propositions, Brian Weston, explored the latest UKCSI findings, sharing key trends, insights and analysis on the current state of customer satisfaction.
The webinar also provided an introduction to Institute membership, showcasing the research, resources, events, products and services available to members.
Watch the full recording below to explore the latest UKCSI results and see how Institute membership can support your organisation’s customer service ambitions.
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