Accelerate your career
Membership of the Institute of Customer Service is a great way to accelerate your career. We are the professional body setting the standard, and you will have access to unrivalled training, knowledge and networking. We see long-term members’ careers growing and new opportunities coming their way. A commitment to personal development improves effectiveness and gives a clear signal to others that you are a serious professional.
Membership benefits
There are a range of benefits, designed to support your continuous professional development, available at different levels of membership:
- Access latest member-only research (Companion-level only)
- Discounts on events and publications (20% off most events and reports)
- Keep up to date with the latest news and exclusive member offers
- Invitation to the Institute of Customer Service AGM (Companion-level only)
- Online Continuous Professional Development (CPD) materials and log
- Customer Focus magazine (free digital subscription for all levels, free print subscription for Companion Members)
- Career Support Pack
- Increase your professional visibility with designatory letters
Types of individual membership
We offer different types of membership to suit your current professional experience, qualifications and needs.
- Foundation
- Professional (PMICS – Specialist (SMICS)
- Management (MMICS)
- Companion (CMICS)
We also offer Organisational Membership, which comes with up to 15 free individual membership accounts.