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Accelerate your career

Individual membership of The Institute of Customer Service is a great way to accelerate your career.

We are the professional body setting the standard, and you will have access to unrivalled thought leadership, knowledge and networking. We see long-term members’ careers growing and new opportunities coming their way.

A commitment to personal development improves effectiveness and gives a clear signal to others that you are a serious professional.

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Individual membership fees
Foundation: £40+VAT/yr
Professional: £50+VAT/yr
Professional: £50+VAT/yr
Management: £105+VAT/yr
Companion: £180+VAT/yr + one-off assessment fee of £200+VAT
Individual membership benefits

Member research

Access the latest member-only research (available at Companion-level only).

Exclusive discounts

Discounts on events and publications (20% off most events and reports).

Access the latest news

Keep up to date with the latest news and exclusive member offers.

AGM invitation

Invitation to the Institute of Customer Service AGM (Companion-level only).

Online CPD

Online Continuous Professional Development (CPD) materials and log.

Customer Focus Magazine

Free digital subscription for all levels, free print subscription for Companion members.

Career support pack

Take charge of your development and progress with confidence with our career support pack.

Designatory letters

Showcase your commitment to service excellence and increase your professional visibility.

Types of individual membership

We offer different types of membership to suit your current professional experience, qualifications and needs.

  • Foundation
  • Professional (PMICS)
  • Specialist (SMICS)
  • Management (MMICS)
  • Companion (CMICS)

We also offer Organisational Membership, which comes with up to 15 free individual membership accounts.

Individual membership

Interested in becoming an individual member?

As a member, you gain access to the insight, thought leadership and network you need to embed service excellence in your organisations.

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