Membership

We help members improve their customer service and we can help you too. Get in touch to find out what membership could do for your organisation.

Become a member of The Institute of Customer Service today

Institute of Customer Service members benefit from access to our research, training, accreditation, and networking and knowledge sharing platform. We are not sector specific; our members range from blue chip finance corporations to small charities - at all levels of customer service development. Click here to join them today or here to view our Membership terms & conditions.

Types of membership

Find out which type would benefit you

Membership is available for organisations, UK and International, as well as individuals

Key benefits

Find out what membership could do for your organisation

We help members improve their customer service. And we can help you too

Who are your members?

Discover who's already a member in your sector

Join some of the leading organisations in the country

Case Studies

Ford Retail achieve Institute training accreditation

Achieving TrainingMark accreditation for our customer service training programme Moments of Truth demonstrates that we provide excellent service.

Chris Hayden Chairman and Chief Executive, Ford Retail
See all Case Studies

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How membership at The Institute of Customer Service can benefit you

Member case studies

We help our members achieve greater customer satisfaction

Let us show you how to achieve your goals

Recruitment and careers

Looking for staff or a career in customer service

We help organisations looking to recruit specialist customer service employees.  Looking for work? Our jobs board will help you find the perfect role

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Enquire today about joining as a member

Join some of the leading organisations in the country