We help members improve their customer service and we can help you too. Get in touch to find out what membership could do for your organisation.

Become a member of The Institute of Customer Service today

Our aim is to create a world where excellent customer service is demanded, delivered and seen to make a positive impact on organisational performance , but customer service in the UK will only continue to improve if there is a consistent and constant commitment to enhance the experience that organisations - whatever their sector - deliver.  That's why we have introduced a set of Membership Principles and Promises to which we ask our members to commit. You can view these here, together with the reciprocal promises that we will keep, to help you deliver an excellent customer experience.

Institute of Customer Service members benefit from access to our research, training, accreditation, and networking and knowledge sharing platform. We are not sector specific; our members range from blue chip finance corporations to small charities - at all levels of customer service development. Click here to join them today or here to view our Membership terms & conditions.

Types of membership

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Membership is available for organisations, UK and International, as well as individuals

Key benefits

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We help members improve their customer service. And we can help you too

Who are your members?

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Case Studies

Ford Retail achieve Institute training accreditation

Achieving TrainingMark accreditation for our customer service training programme Moments of Truth demonstrates that we provide excellent service.

Chris Hayden Chairman and Chief Executive, Ford Retail
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How membership at The Institute of Customer Service can benefit you

Member case studies

We help our members achieve greater customer satisfaction

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Mission, Vision and Values

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