Institute’s CEO, Jo Causon, interviewed on BBC Radio Surrey & Sussex on over 65s experiencing poor customer service
Listen to Jo discuss the findings from our research revealing that 1.3m over 65s in the UK have experienced bad customer service, or been treated badly, because of their age ?
“Seek to understand your customer group, don’t stereotype and think about how you can train and develop your people so they can actually respond effectively.” – Jo Causon, CEO, The Institute of Customer Service.
More details on the research, please go to Press Release.