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Listen to Jo discuss the findings from our research revealing that 1.3m over 65s in the UK have experienced bad customer service, or been treated badly, because of their age:

Seek to understand your customer group, don’t stereotype and think about how you can train and develop your people so they can actually respond effectively.” – Jo Causon, CEO, The Institute of Customer Service.

More details on the research, please go to Press Release.

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