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Jo Causon on Ian King Show (Sky News)

Watch Jo discuss with Ian King the findings from the latest iteration of our UK Customer Satisfaction Index (UKCSI), revealing that customer satisfaction with businesses is at the worst levels since 2015:  

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Radio Coverage - BBC Radio Surrey Featured Image

Jo Causon on BBC Radio Surrey & Sussex

Listen to Jo discuss the findings from our research revealing that 1.3m over 65s in the UK have experienced bad customer service, or been treated badly, because of their age: "Seek to understand your customer group, don't stereotype and think…

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