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Institute’s CEO, Jo Causon, was on BBC 4’s You and Yours to discuss our campaign ‘Back our Essential Workers – Service with Respect.’

Listen to Jo discuss why we are calling on the Government for a change to the law to protect customer service professionals against physical or verbal abuse. This should include not only shop workers, but all customer service workers from any industry, whether in person or on the phone/remote.

More details on our campaign: Back our Essential Workers: Service with Respect.

Listen to this full episode of You and Yours on BBC Sounds here.

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