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Set the
pace for customer service

The independent professional membership body for customer service, driving business performance through service excellence

We improve your business performance by enhancing your customer experience

Working with businesses, the public sector and Government to build the Service Nation – positioning the UK as a world leader in service and driving growth.

About the Institute

How we help supercharge your customer service

Develop your people

Develop your people

Better trained staff are able to service your customers more efficiently and effectively.

Measure & Benchmark

Measure & Benchmark

Independently measure your success, identify opportunities and benchmark against competitors.

Policy Engagement

Policy Engagement

We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.

Enhance Your Profile

Enhance Your Profile

Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.

Set Service Standards

Set Service Standards

Find out how to set the highest quality standards to provide excellent customer service consistently.

A Critical Friend

A Critical Friend

We act as your critical friend – giving you an impartial outside perspective when you need it.

Research & Insight

Research & Insight

Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.

Advice & Support

Advice & Support

We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.

Service Reborn for Business Growth

This is a seminal time for service
 the world stands on the precipice of something both exciting and scary.

Will we be passive? Or will we be part of the rebirth of service?

Watch our video to discover more about Service Reborn

Join us and be a force for good

Insight & Thought Leadership

Thought Leadership

Events and Training

All events

Our Members

North Norfolk District Council
North Norfolk District Council
Jisc
Jisc
Beyond Housing
Beyond Housing
High Peak Borough Council & Staffordshire Moorlands District Council
High Peak Borough Council & Staffordshire Moorlands District Council
The Insolvency Service
The Insolvency Service
Nu-Heat UK Ltd
Nu-Heat UK Ltd
HM-Land-Registry
HM Land Registry
NWG
Northumbrian Water Limited
LRG
LRG
IMServ
IMServ
HS2 Limited
HS2 Limited
SP Energy Networks
SP Energy Networks
XPS Administration
XPS Administration
EXL Service (UK) Limited
EXL Service (UK) Limited
Lampton Services
Lampton Services
canal-river-trust
Canal & River Trust
Willis Towers Watson
Willis Towers Watson
Leaseplan UK
Leaseplan UK
TLF
The Leadership Factor
NFU Mutual Insurance Society Ltd
NFU Mutual Insurance Society Ltd

We have around 350 organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.

ServiceMark

Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.

What is Servicemark?

Success Stories

View Success Stories
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