How we help supercharge your customer service
Develop your people
Better trained staff are able to service your customers more efficiently and effectively.
Measure & Benchmark
Independently measure your success, identify opportunities and benchmark against competitors.
Policy Engagement
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Enhance Your Profile
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
Set Service Standards
Find out how to set the highest quality standards to provide excellent customer service consistently.
A Critical Friend
We act as your critical friend – giving you an impartial outside perspective when you need it.
Research & Insight
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
Advice & Support
Weâre here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
Insight & Thought Leadership
Cyber resilience is the new test of consumer confidence
This month, supermarkets across Europe and the UK have again been hit by cyberattacks targeting their fridges and freezers. The UKâs National Cyber Security Centre described the impact at a national level as minimal. But as its chief executive, Richard Horne, rightly pointed out, for any business that has been hit, âit is an enormous issueâ. Many of you areâŠ
Customer complaints still require a human touch
I found it interesting reading about the idea that AI has turned Britain into a nation of âsuper complainersââŠ
Autumn Budget 2026 – Breathing space for today, fresh hope for the future?
In his first Budget, Chancellor John Healeyâs Red Book featured a very telling inscription: Breathing space for today – freshâŠ
Launching the gateway to strategic service leadership: the Portis Mini-MBA
As much as 80% of UK GDP comes from service-related activities and the UK is the second-largest service exporter inâŠ
Our Members
We have around 350 organisational members – big and small â spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.
