Alison Jaap is a people-centred transformation leader with a career spanning senior roles across the public and private sectors. She specialises in shaping customer and colleague experiences that drive both performance and purpose, combining strategic vision with a deep belief in the value of service excellence.
With decades of experience leading major change programmes, Alison has guided organisations through cultural, operational, and digital transformation — creating more agile, empowered, and customer-focused environments. She is passionate about reimagining how people and systems work together to deliver simpler, more human experiences that make a tangible difference for customers and communities.
Alongside her executive work, Alison holds several Non-Executive Director roles within health and social care, contributing to the governance and strategic direction of services that support local communities and improve outcomes.
