Vice President Archives ⋆ Institute of Customer Service

Ant Middle

Chief Executive Officer, Ageas UK

Ant Middle was appointed Chief Executive of Ageas UK in June 2020. He has responsibility for Ageas' multi-channel, multi-product Non-Life…

Managing Director at Osborne Property Services

Vicky Fordham-Lewis, Managing Director at Osborne Property Services

Chief Marketing Officer at Boots

Peter Markey, Chief Marketing Officer at Boots

Former Managing Director for Marketing & Digital, Direct Line

Mark Evans is the Managing Director, Marketing & Digital at Direct Line Group

Managing Director of Service, Customer Service Group at Sky

Denise Allan is the Managing Director of Service, Customer Service Group at Sky

Business Customer Service Director in Openreach

Carla Thomas is the Business Customer Service Director within Openreach.

Chief Executive of North Star

Angela is also NED of the Joseph Rowntree Housing Trust and a Board member of the National Housing Federation

MD for Customer Contact, Lloyds Banking Group

In addition to her role at Lloyds Banking Group, Catherine is also the Managing Director for Customer Contact within Lloyds Banking Group

Managing Director, LV= GI Retail

Heather Smith, Managing Director, LV= GI Retail

Customer Care Director for OVO Energy

Alison Jaap, Customer Care Director for OVO Energy

UK Marketing Director at Zurich

Richard Pash, UK Marketing Director at Zurich

Former Customer Experience Director at John Lewis

Peter Cross, Former Customer Experience Director at John Lewis.