Vice President Archives ⋆ Institute of Customer Service

James Mitton

Director General for the Enterprise Transformation Group, HMRC

James is Director General for the Enterprise Transformation Group at HMRC

Head of Customer Services, Virgin Money

Chief Commercial Officer, Marsh McLennan UK

Christopher Shead, Director of Customer Operations, E.ON Next

Christopher Shead is Director of Customer Operations for E.ON Next

Chief Operating Officer, Cabot Financial

Jaime is Chief Operating Officer at Cabot Financial

Chief Operating Officer, Pension Insurance Corporation (PIC)

Lance DeLuca is Chief Operating Officer at Pension Insurance Corporation (PIC)

Operations Director, Octopus Energy

Joe is Operations Director at Octopus Energy

Group Managing Director - Communities, Places for People

Rachel is Group Managing Director - Communities at Places for People

Customer Service Director, first direct

Lucinda is the Customer Services Director at first direct

Customer Director, M&S

Anna Cook is Customer Director for M&S

UK MD of Globus

Lesley Taylor is the UK MD of the Globus family of brands.

Director of Customer Service, Cirencester Friendly Society

Michelle West-Wiggins is the Director of Customer Service, Cirencester Friendly Society. Michelle joined the Society in 2016, with the focus…