Peter Cross
Customer Experience Director at John Lewis
Peter Cross, Customer Experience Director at John Lewis
Kathryn O’Brien
Customer Experience Director at TransPennine Express
Customer Experience Director at TransPennine Express
Kelly Macfarlane
Managing Director of Customer Experience at Thames Water
Managing Director of Customer Experience at Thames Water
Louise Beardmore
Customer Services Director at United Utilities
Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.
Mark Robinson
Director of Supply Chain at John Lewis
Mark leads the Customer Contact functions as well as the Fulfilment functions for John Lewis.
Martyn Oakley
Operations Director at Laithwaite's Wine
Martyn is the Operations Director at Laithwaite's Wine
Matt Gore
Chief Operating Officer at Pension Insurance Corporation
Matt has more than 25 years' Insurance Operations experience and includes Prudential amongst his previous employers.
Nigel Purveur
Managing Director at Capita's Insurance Services Division
Nigel is Managing Director of Capita's Insurance Services Division. His client base includes, Zurich, Prudential, Friends, Abbey Life, Axa and MetLife.
Paul Harris
Executive Director Customer Experience at Curo Group
Paul Harris is Executive Director Customer Experience at Curo Group
Peter Farrer
Chief Operating Officer at Scottish Water
Peter Farrer - Chief Operating Officer Scottish Water
Peter Sinden
Strategy and Transformation Director, at LV= GI,
Peter is General Insurance Executive Strategy Director at LV= GI
Phil McGilvray
Chief Operating Officer at Cabot Financial
Phil McGilvray is the Chief Operating Officer at Cabot Financial