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Angela Lockwood

Chief Executive of North Star
Angela is also NED of the Joseph Rowntree Housing Trust and a Board member of the National Housing Federation

Catherine Rutter

MD for Customer Contact, Lloyds Banking Group
In addition to her role at Lloyds Banking Group, Catherine is also the Managing Director for Customer Contact within Lloyds Banking Group

Heather Smith

Managing Director, LV= GI Retail
Heather Smith, Managing Director, LV= GI Retail

Alison Jaap

Customer Director at first direct
Alison Jaap, Customer Director, first direct

Richard Pash

UK Marketing Director at Zurich
Richard Pash, UK Marketing Director at Zurich

Peter Cross

Customer Experience Director at John Lewis
Peter Cross, Customer Experience Director at John Lewis
Kathryn O'Brien

Kathryn O’Brien

Customer Experience Director at TransPennine Express
Customer Experience Director at TransPennine Express
Louise Beardmore

Louise Beardmore

Customer Services Director at United Utilities
Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.
Martyn Oakley

Martyn Oakley

Operations Director at Laithwaites
Martyn is the Operations Director at Laithwaites

Matt Gore

Chief Operating Officer at Pension Insurance Corporation
Matt has more than 25 years' Insurance Operations experience and includes Prudential amongst his previous employers.
Nigel Purveur

Nigel Purveur

Managing Director at Capita's Insurance Services Division
Nigel is Managing Director of Capita's Insurance Services Division. His client base includes, Zurich, Prudential, Friends, Abbey Life, Axa and MetLife.
Paul Harris

Paul Harris

Executive Director Customer Experience at Curo Group
Paul Harris is Executive Director Customer Experience at Curo Group
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