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Angela Lockwood

Chief Executive of North Star
Angela is also NED of the Joseph Rowntree Housing Trust and a Board member of the National Housing Federation

Catherine Rutter

MD for Customer Contact, Lloyds Banking Group
In addition to her role at Lloyds Banking Group, Catherine is also the Managing Director for Customer Contact within Lloyds Banking Group

Heather Smith

Managing Director, LV= GI Retail
Heather Smith, Managing Director, LV= GI Retail

Alison Jaap

Customer Director at first direct
Alison Jaap, Customer Director, first direct

Richard Pash

UK Marketing Director at Zurich
Richard Pash, UK Marketing Director at Zurich

Peter Cross

Customer Experience Director at John Lewis
Peter Cross, Customer Experience Director at John Lewis
Peter Sinden

Peter Sinden

Strategy and Transformation Director, at LV= GI,
Peter is General Insurance Executive Strategy Director at LV= GI
Phil McGilvray

Phil McGilvray

Chief Operating Officer at Cabot Financial
Phil McGilvray is the Chief Operating Officer at Cabot Financial
Sian Jones

Sian Jones

CEO at Xoserve
A strategy, transformation, technology and digital commerce executive, with a proven track record in large global B2C and B2B companies, Sian is currently CEO at Xoserve.
Trafford Wilson

Trafford Wilson

Executive Director of Customer Services at The Guinness Partnership
Trafford Wilson - Executive Director of Customer Services, The Guinness Partnership
Kathryn O'Brien

Kathryn O’Brien

Customer Experience Director at TransPennine Express
Customer Experience Director at TransPennine Express
Louise Beardmore

Louise Beardmore

Customer Services Director at United Utilities
Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.
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