Vice President

Angela is also NED of the Joseph Rowntree Housing Trust and a Board member of the National Housing Federation

In addition to her role at Lloyds Banking Group, Catherine is also the Managing Director for Customer Contact within Lloyds Banking Group

Heather Smith, Managing Director, LV= GI Retail

Alison Jaap, Customer Director, first direct

Richard Pash, UK Marketing Director at Zurich

Peter Cross, Customer Experience Director at John Lewis

Customer Experience Director at TransPennine Express

Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.

Martyn is the Operations Director at Laithwaites

Matt has more than 25 years' Insurance Operations experience and includes Prudential amongst his previous employers.

Nigel is Managing Director of Capita's Insurance Services Division. His client base includes, Zurich, Prudential, Friends, Abbey Life, Axa and MetLife.

Paul Harris is Executive Director Customer Experience at Curo Group