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Vicky Fordham-Lewis

Managing Director at Osborne Property Services
Vicky Fordham-Lewis, Managing Director at Osborne Property Services

Peter Markey

Chief Marketing Officer at Boots
Peter Markey, Chief Marketing Officer at Boots

Mark Evans

Managing Director, Marketing & Digital at Direct Line Group
Mark Evans is the Managing Director, Marketing & Digital at Direct Line Group

Denise Allan

Managing Director of Service, Customer Service Group at Sky
Denise Allan is the Managing Director of Service, Customer Service Group at Sky

Carla Thomas

Business Customer Service Director in Openreach
Carla Thomas is the Business Customer Service Director within Openreach.

Angela Lockwood

Chief Executive of North Star
Angela is also NED of the Joseph Rowntree Housing Trust and a Board member of the National Housing Federation

Catherine Rutter

MD for Customer Contact, Lloyds Banking Group
In addition to her role at Lloyds Banking Group, Catherine is also the Managing Director for Customer Contact within Lloyds Banking Group

Heather Smith

Managing Director, LV= GI Retail
Heather Smith, Managing Director, LV= GI Retail

Alison Jaap

Customer Care Director for OVO Energy
Alison Jaap, Customer Care Director for OVO Energy

Richard Pash

UK Marketing Director at Zurich
Richard Pash, UK Marketing Director at Zurich

Peter Cross

Former Customer Experience Director at John Lewis
Peter Cross, Former Customer Experience Director at John Lewis.
Kathryn O'Brien

Kathryn O’Brien

Customer Experience Director at TransPennine Express
Customer Experience Director at TransPennine Express
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