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Peter Cross

Customer Experience Director at John Lewis
Peter Cross, Customer Experience Director at John Lewis
Kathryn O'Brien

Kathryn O’Brien

Customer Experience Director at TransPennine Express
Customer Experience Director at TransPennine Express
Kelly Macfarlane

Kelly Macfarlane

Managing Director of Customer Experience at Thames Water
Managing Director of Customer Experience at Thames Water
Louise Beardmore

Louise Beardmore

Customer Services Director at United Utilities
Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.
Mark Robinson

Mark Robinson

Director of Supply Chain at John Lewis
Mark leads the Customer Contact functions as well as the Fulfilment functions for John Lewis.
Martyn Oakley

Martyn Oakley

Operations Director at Laithwaite's Wine
Martyn is the Operations Director at Laithwaite's Wine

Matt Gore

Chief Operating Officer at Pension Insurance Corporation
Matt has more than 25 years' Insurance Operations experience and includes Prudential amongst his previous employers.
Nigel Purveur

Nigel Purveur

Managing Director at Capita's Insurance Services Division
Nigel is Managing Director of Capita's Insurance Services Division. His client base includes, Zurich, Prudential, Friends, Abbey Life, Axa and MetLife.
Paul Harris

Paul Harris

Executive Director Customer Experience at Curo Group
Paul Harris is Executive Director Customer Experience at Curo Group
Peter Farrer

Peter Farrer

Chief Operating Officer at Scottish Water
Peter Farrer - Chief Operating Officer Scottish Water
Peter Sinden

Peter Sinden

Strategy and Transformation Director, at LV= GI,
Peter is General Insurance Executive Strategy Director at LV= GI
Phil McGilvray

Phil McGilvray

Chief Operating Officer at Cabot Financial
Phil McGilvray is the Chief Operating Officer at Cabot Financial
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