Vice President

Angela is also NED of the Joseph Rowntree Housing Trust and a Board member of the National Housing Federation

In addition to her role at Lloyds Banking Group, Catherine is also the Managing Director for Customer Contact within Lloyds Banking Group

Heather Smith, Managing Director, LV= GI Retail

Alison Jaap, Customer Director, first direct

Richard Pash, UK Marketing Director at Zurich

Peter Cross, Customer Experience Director at John Lewis

Peter is General Insurance Executive Strategy Director at LV= GI

Phil McGilvray is the Chief Operating Officer at Cabot Financial

A strategy, transformation, technology and digital commerce executive, with a proven track record in large global B2C and B2B companies, Sian is currently CEO at Xoserve.

Trafford Wilson - Executive Director of Customer Services, The Guinness Partnership

Customer Experience Director at TransPennine Express

Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.