Trafford Wilson
Executive Director of Customer Services at The Guinness Partnership
Trafford Wilson - Executive Director of Customer Services, The Guinness Partnership
Kathryn O’Brien
Customer Experience Director at TransPennine Express
Customer Experience Director at TransPennine Express
Louise Beardmore
CEO Designate at United Utilities
Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.
Nigel Purveur
Former Managing Director at Capita's Insurance Services Division
Nigel is Former Managing Director at Capita's Insurance Services Division.
Paul Harris
Executive Director Customer Experience at Curo Group
Paul Harris is Executive Director Customer Experience at Curo Group
Peter Farrer
Chief Operating Officer at Scottish Water
Peter Farrer - Chief Operating Officer Scottish Water
Peter Sinden
Former GI Strategy and Transformation Director, LV=
Peter is General Insurance Executive Strategy Director at LV= GI
Phil McGilvray
Managing Director Debt Services at TDX Group
Phil McGilvray is the Managing Director Debt Services at TDX Group
Sian Jones
CEO, Correla
A strategy, transformation, technology and digital commerce executive, with a proven track record in large global B2C and B2B companies, Sian is currently CEO at Xoserve.
Angela MacDonald
Deputy Chief Executive and Second Permanent Secretary for HM Revenue & Customs
Director General of Customer Services at HMRC
John Barnett
Former Director of Operations at Npower Energy Services
Former Director of Operations at Npower Energy Services