Vice President Archives ⋆ Page 4 of 4 ⋆ Institute of Customer Service

Alison Jones

Chief Customer and Aftersales Officer, Global at Stellantis

Deputy Chief Executive and Second Permanent Secretary for HM Revenue & Customs

Director General of Customer Services at HMRC

Formerly Chief Financial Officer at The Very Group

Formerly Group Chief Financial Officer at The Very Group

Non Executive Chair, Norwegian Log Buildings

Independant Healthcare Consultant

Customer Experience Transformation Leader

Executive Chair, Claims Consortium Group

Formerly Executive Director at YPO

Jo was formerly an Executive Director at YPO

Former Head of Transformation - Stores and Property at Marks & Spencer

Director of Strategy and Development at Built by Levy UK

President of The Institute and CEO of Sainsbury’s

Chairman of The Institute and CEO of Sainsbury’s