Vice President

Independant Healthcare Consultant

Customer Experience Transformation Leader

Executive Chair, Claims Consortium Group

Jo was formerly an Executive Director at YPO

Former Head of Transformation - Stores and Property at Marks & Spencer

Director of Strategy and Development at Built by Levy UK

Former Director of Operations at Npower Energy Services

Chief Customer and Aftersales Officer, Global at Stellantis

Director General of Customer Services at HMRC

Formerly Group Chief Financial Officer at The Very Group

Chairman of The Institute and CEO of Sainsbury’s