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In May 2014, Francesca joined NewDay as Director of Customer Service & Service Delivery where she is a member of the Senior Leadership team running the teams across E servicing, mobile App, Digital Messaging, Customer Service, Complaints, Underwriting and Optimisation to drive a transformation to move the business towards greater Digital adoption.

Prior to that Fran worked at GE Capital, Axa Life, Telefonica O2, Cable & Wireless Worldwide and BT and as an experienced Leader, has lead successful transformations and created award winning customer service experiences. Fran’s strengths lie in customer focus and insight, transforming service experience in a cost effective way using technology, automation and digital applications, engagement and customer experience to enhance customer journeys.

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