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Jeremy Hyams is the CEO and Founder of Claims Consortium Group, a provider of claims handling services and insurtech to insurers, brokers and other property service organisations across the UK. He became a VP of the Institute of Customer Service in 2017.

Jeremy has been an advocate for exceptional customer service since establishing Claims Consortium in 1996. He believes that businesses must be agile and innovative to satisfy the needs of the modern customer and that new technologies must keep the customer at heart.

Jeremy’s unwavering commitment to these values and to changing attitudes towards service in the insurance sector is embedded across Claims Consortium, unpinning everything they do and the shared values of the staff.

The company’s listing two years running in the ‘Sunday Times Top 100 Companies to Work For’ demonstrates how a motivated, engaged workforce plays a crucial role in delivering empowered, customer-first service.

His company holds ‘Investors in People Gold’ status, has been listed for four years running by the London Stock Exchange as 1 of 1000 ‘companies to inspire Great Britain’ and in 2017 won the prestigious ‘Queen’s Award for Enterprise and Innovation’ in software development.

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