Jo Marshall joined YPO in September 2010 as Business Development Manager and took up the post of Commercial Director in October 2011. In her current role as Executive Director Jo looks after Customer Experience, Internal Sales, External Sales, Marketing, Catalogue Production, CPD and the Trading Team. Jo’s departments focus on providing the end to end customer experience and are responsible for pricing, products and the market strategy.
Prior to joining YPO Jo worked for Samsung electronics as Head of Public Sector and has worked for most of her career in sales and marketing environments within the IT sector. Jo also sponsors some key projects including Customer Focus, CRM and ebusiness which are all vital to the growth strategy.
Jo has been working in the public sector for over 20 years, and is the Board strategic lead for customer service.