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Louise is the CEO designate and successor to Steve Mogford who will retire in early 2023. Prior to her current role as Customer Service and People Director, Louise held a number of senior positions across the United Utilities Group, at North West Water, Norweb Plc and Vertex, leading teams in business transformation, water operations, customer service and people capabilities both in the UK and internationally for a number of well-known utility and retail brands.

Louise is an advocate of the power of inclusion and employee engagement to drive superior business performance. She is also a Non-Executive Director of Engage for Success and Vice President of the Institute of Customer Service.

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