Breakthrough Research ⋆ Institute of Customer Service

Showing 1–12 of 46 results

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Building the Service Nation: Changing Perceptions about the Profession of Customer Service
£600.00
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A Connected World? Ensuring the right blend of people and technology for customer service
£600.00
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Customer Behaviours – Evolution or Watershed?
£600.00
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Work with a Purpose – Building a shared vision of the future
£600.00
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Who Do You Trust? Improving trust through customer service
£600.00
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Green Goes Mainstream? Customer service and the green agenda
£500.00
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The Procurement Partnership – Developing relationships to deliver excellent customer service though procurement
£500.00
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Are You Connected? Recruiting, developing and retaining the skills for customer service excellence
£500.00
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Upfront and Personal: Leveraging data to deliver a genuinely personalised omnichannel customer experience
£500.00
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Customer of the Future 2025
£500.00
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Making it Count: customer satisfaction in the charity sector (2019)
£500.00
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Experiences, Emotions and Ethics: Refreshing the customer priorities that underpin the UKCSI
£500.00