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Product	Subtotal
The Customer Service Dividend Revisited: How to achieve sustainable growth, profitability and productivity × 1	£1,000.00
Work with a Purpose - Building a shared vision of the future × 1	£650.00
Customer Behaviours - Evolution or Watershed? × 1	£600.00
Governance and the Role of the Customer: Balancing the needs of stakeholders × 1	£1,000.00
Are You Connected? Recruiting, developing and retaining the skills for customer service excellence × 1	£500.00
Subtotal	£3,750.00
VAT	£750.00
Total	£4,500.00

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