Are You Connected? Recruiting, developing and retaining the skills for customer service excellenceRated 0 out of 5 (be the first to review)£500.00This research is one of the most challenging that we’ve published. It’s wide ranging and covers essential issues relevant to all organisations: skills requirements in an evolving customer service environment; effective recruitment; training and development; and employee retention. Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Breakthrough Research Tags: employee engagement, hiring, recruitment, retention, trainingShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionWe know from the UKCSI and our existing research that employee behaviours and skills are fundamental to excellent service, reputation, trust and business performance. And as organisations look to automate routine queries, employees will increasingly be required to spend more time dealing with complex issues. This means that customer service skills will be even more crucial.The research has three key objectives:Identify current and emerging skills needs, in a customer service or customer experience contextAssess how effective organisations are in recruitment, training and skills development and retention of employeesIdentify how organisations need to improve in these areas in order deliver excellent service ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.