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UKCSI Banks and Building Societies Sector Report – July 2011

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The UKCSI is the national measure of customer satisfaction. It’s based on the results of an online questionnaire that is completed by a representative sample of 26,000 UK adults.

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These are the organisational results for the Finance (banks and building societies) sector. The report also includes sector-level complaints information, such as the nature of the problem, resolution time and satisfaction with the final outcome.


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