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UKCSI Banks and Building Societies Sector Report – July 2016

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A national measure of customer satisfaction in the Banks & Building Societies sector. It measures over 30 measures of the customer experience in 15 organisations.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Banks & Building Societies Sector Report provides a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.


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