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UKCSI Public Services (Local) Sector – January 2022


The Public Services (Local) sector’s overall UKCSI of 73.4 is 1 point lower than January 2021 and 5 points below the UK all-sector average. It has the lowest average satisfaction rating of the 13 UKCSI sectors.


Your local Fire Service, Library and your local Ambulance Service are the highest rated organisation types for customer satisfaction.


Library has the highest NPS, followed by your local Fire Service and your local Ambulance Service.

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The UKCSI is based on an online survey of over 10,000 consumers, who are representative of the UK adult population by region, age and gender. The January 2022 UKCSI comprises 45,000 responses, 3,000 from each sector except for Transport and Utilities which include 6,000 responses each. Customers are asked to rate their experience of dealing with a specific organisation in the previous three months. Customers rate only one organisation per sector. Each customer can complete the survey for up to five different sectors.

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