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UKCSI Public Services (National) Sector – January 2022

£1,650.00

The Public Services (National) sector’s UKCSI of 76.9 is 0.2 points higher than January 2021 and 1.5 points below the UK all-sector average.

UKCSI

Disclosure and Barring Service, HM Passport Office and new entrant The Environment Agency are the highest rated organisations for customer satisfaction.

NPS

Disclosure and Barring Service has the highest NPS followed by The Environment Agency and NHS / hospital service.

 

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Description

The UKCSI is based on an online survey of over 10,000 consumers, who are representative of the UK adult population by region, age and gender. The January 2022 UKCSI comprises 45,000 responses, 3,000 from each sector except for Transport and Utilities which include 6,000 responses each. Customers are asked to rate their experience of dealing with a specific organisation in the previous three months. Customers rate only one organisation per sector. Each customer can complete the survey for up to five different sectors.

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