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UKCSI Services Sector – January 2022

£1,650.00

The Services sector’s overall UKCSI of 77.4 is 0.8 points higher than January 2021 and 1 point below the UK all-sector average.

UKCSI

Timpson, Green Flag and your local tradesman are the highest rated organisations (or organisation types) for customer satisfaction.  Timpson has improved by 8.3 points compared to January 2021 and is the most improved in the sector.

NPS

Timpson has the highest NPS, followed by Green Flag and your local tradesman.

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Description

The UKCSI is based on an online survey of over 10,000 consumers, who are representative of the UK adult population by region, age and gender. The January 2022 UKCSI comprises 45,000 responses, 3,000 from each sector except for Transport and Utilities which include 6,000 responses each. Customers are asked to rate their experience of dealing with a specific organisation in the previous three months. Customers rate only one organisation per sector. Each customer can complete the survey for up to five different sectors.

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