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UKCSI Transport Sector – January 2022


The Transport sector’s UKCSI of 75.1 is 5.2 points higher than January 2021 and shows the biggest year on year improvement of any UKCSI sector. Despite the improvement Transport is 3.3 points below the UK all-sector average.  


Jet2, Eurotunnel and Virgin Atlantic are the highest rated organisations for customer satisfaction.


Jet2 has the highest NPS, followed by Virgin Atlantic and Brittany Ferries.

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The UKCSI is based on an online survey of over 10,000 consumers, who are representative of the UK adult population by region, age and gender. The January 2022 UKCSI comprises 45,000 responses, 3,000 from each sector except for Transport and Utilities which include 6,000 responses each. Customers are asked to rate their experience of dealing with a specific organisation in the previous three months. Customers rate only one organisation per sector. Each customer can complete the survey for up to five different sectors.

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