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UKCSI Telecommunications & Media Sector – January 2022


The Telecommunications & Media sector’s overall UKCSI is 76.3, 2 points higher than January 2021 but 2.1 points lower than the overall UKCSI.


Tesco Mobile, Sky Mobile and giffgaff are the highest rated organisations in the sector.


giffgaff has the highest NPS, followed by Tesco Mobile and Sky Mobile.

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The UKCSI is based on an online survey of over 10,000 consumers, who are representative of the UK adult population by region, age and gender. The January 2022 UKCSI comprises 45,000 responses, 3,000 from each sector except for Transport and Utilities which include 6,000 responses each. Customers are asked to rate their experience of dealing with a specific organisation in the previous three months. Customers rate only one organisation per sector. Each customer can complete the survey for up to five different sectors.

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