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UKCSI Utilities Sector – January 2022

£1,650.00

The Utilities sector’s UKCSI of 74.5 is 1.8 points higher than January 2021 but 3.9 points below the UK all-sector average.

UKCSI

UK Power Networks, M & S Energy and Octopus Energy are the highest rated organisations for customer satisfaction.

NPS

UK Power Networks has the highest NPS, followed by M & S Energy and Octopus Energy.

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Description

The UKCSI is based on an online survey of over 10,000 consumers, who are representative of the UK adult population by region, age and gender. The January 2022 UKCSI comprises 45,000 responses, 3,000 from each sector except for Transport and Utilities which include 6,000 responses each. Customers are asked to rate their experience of dealing with a specific organisation in the previous three months. Customers rate only one organisation per sector. Each customer can complete the survey for up to five different sectors.

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