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UKCSI Telecommunications & Media Sector Report – January 2011

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Organisational results for the Telecommunications & Media sector and sector-level complaints information

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This sector report provides an insight into customer satisfaction levels for the UK’s leading telecommunications & media organisations. It highlights the top performers, what customers want from them and what customers believe is working well. The report also gives an indication about what organisations in the sector should do to continuously improve the customer experience.


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